Warranties & CLAIMS

USA SPORTS WARRANTY

All USA Sports, Inc products come with a 90-day warranty against breakage through proper use to the original owner and do not cover normal wear and tear.  This warranty does not cover products placed in a commercial setting. USA Sports, Inc guarantees all products on shipment date to be free of material defects or workmanship faults. 

 

VTX WARRANTY

VTX products come with a full 1-year warranty against manufacturer defects or breakage through improper use by the end-user.  This 1-year warranty does cover the 8-sided rubber hex dumbbells in a commercial setting. Rubber products may carry a slight odor. This odor should be considered normal and will not be covered under warranty.

TROY WARRANTY

TROY guarantees all products from the date of shipment to be free of materials defects. The TROY warranty extends to the original consignee or end-user only. The warranty only covers failures due to material defects or workmanship that occurs during regular use. It does not cover product failures due to misuse, negligence, misapplication, modification, or normal wear and tear.

ISSUES NOT COVERED

  •  Damage from product misuse or negligence

  • Normal wear and tear of the product

  • Damage from products being used on inappropriate flooring

  • Cosmetic damage to products - including but not limited to, chipping of the paint finish and issues with stickers, badges, and endcaps

  • Any damage resulting from throwing or dropping products that are not designed for this purpose including Dumbbells, Barbells, and Kettlebells.

  • Damage from slamming products that are not designed for this purpose including but not limited to, Wall Balls

  • Loosening of products that have moving parts such as Pro-Style dumbbells

  • Any issues with flooring resulting from exposure to direct sunlight, heat sources, or excessive water

  • Damage from products being stored on racks not sourced from Troy Barbell & Fitness

  • Damage resulting in using unsuitable cleaning products

  • Damage resulting from unsuitable conditions, including but not limited to: high humidity, outdoor spaces, and/or poor ventiliation 

FILING A CLAIM

DEALERS: Contact your sales representative or email claims@troybarbell.com in order to file a claim for your customers. We do not process claims directly from customers.

CUSTOMERS / END-USERS: Please contact the dealer/retailer in order to file a warranty claim. We DO NOT process claims directly. 

Have a question regarding a product warranty? 

CONTACT
LINKS

10600 Shadow Wood Dr. #301

Houston, TX 77043

Tel: 800.872.7767

Email: info@troybarbell.com

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© 2021 by USA Sports, Inc.