Frequently Asked Questions


How do I find a dealer near me?

We would love to help you find your nearest dealer. To better assist you, please do one of the following:

  • Send us a message with your city/state/zip to the chat bot on our website
  • Visit the Contact Us page
  • Reach out to your assigned account representative.

I would like to become a Troy dealer, how do I apply?

We would love to discuss the potential to be a Troy dealer! We simply would require more information and to discuss the next steps. Please use the Contact Page to be contacted by one of our dealer partner coordinators.

How can I get a quote for your products?

If you are a dealer, please reach out to your account representative. For all other inquiries, please use the Contact Us page.

Do you sell direct to end-users or retail?

No, Troy sells through hundreds of channel partners and distributors worldwide

Where are your products made?

Our experienced product development team designs all of Troy Barbell & Fitness products in-house. Our US suppliers manufacture a few of our products, such as the AOB-1500 barbell. Some of our products are imported from Asia, including China. However, we use the same quality standards across all of our factories to ensure every product meets the standards of the TROY name.

Why are there no prices on your website?

Troy Barbell & Fitness sells through a wide-range of dealers, hence why you do not see any prices on our page. If you are a dealer, your account representative will have this information readily available for you. For any further inquiries please visit our Contact Us page.

Can I finance my purchase?

Troy Barbell & Fitness does not offer any financing right now.

How can I contact customer service?

It would be our pleasure to assist you! Please visit our Contact Us page to submit an inquiry or request. You can also contact us using the information below. Phone: 1-(800) 872-7767 Email:


When will my order ship out?

Please visit the Dealer Portal to view the shipping status of your order.

How can I track my order?

Please visit the Dealer Portal to find the tracking number for your order.

How do I get a refund or return a product?

Dealer Please contact your account representative to discuss our Return & Exchange policy. Purchased from dealer If you purchased from one of our trusted dealers, please reach out to them as their return/exchange policies may vary.

I only received a partial order. Where is the rest?

Please visit the Dealer Portal to view the status of your order. If you are unable to find the information needed, please reach out to your account representative or contact us via email at or by phone 1-800-872-7767.

How do I cancel or modify my order?

In order to cancel or modify your order, please reach out to your account representative.


What shipping options do you have?

We partner with trusted transportation and logistics partners and also ship orders through major US carriers.

Does Troy ship outside of the continental US?

Yes. For more information please discuss with your account representative or email us at

Can I pick up my order from the TX/NJ warehouse?

Due to the high-amount of inbound and outbound traffic from our warehouse, please refrain from attempting to pick up your order in-person unless there has been a prior agreement.

How long will it take my order to arrive?

Shipping times vary by the warehouse location of the products order, shipping method, as well as the destination address. For an accurate view of your shipping status or to find tracking number, please visit the Dealer Portal.


What is your product warranty?

Our warranty varies by product line and product category. For more information please visit our Warranty page.

I have a question about a specific product

For any questions regarding products, service, or more please email us at

Where can I find the product manual for my order?

Please visit the product page on and search through the SKU number. If there is not a manual available, please email with your specified product.

Are you on EC Design?

Yes, we are! There may be some newer products that are not yet available - please be patient with us as we work on getting these uploaded. For any direct requests please email

When will a product be back in stock?

We do not have a set schedule to restock items—we refill our inventory as soon as stock is available. Please check with your account representative frequently for updates.

I need support for a product. How do I get help?

It would be our pleasure to help you with any questions or support for one of our products. Please reach out to your account representative or contact us via email at or by phone at 1-800-872-7767.


What is the lead time for custom logo?

Due to COVID-19, at the moment our laser engraved logo lead time is slightly longer than usual. Please contact your account representative for an accurate timeline.

What files do you need for custom logo?

Please provide your logo in AI, EPS, or PDF format with specified Pantone colors.

How is the custom logo quality ensured?

Each custom logo product is visually inspected upon arrival to ensure quality standards and consistency.


Where are your domestic products made?

We have trusted and reputable partners in Texas and California who provide us with US manufacturing.

Is there a quality difference between US and non-domestic products?

Whether manufactured domestically or overseas, all of our products are held to one single standard - the TROY standard. That means we take extra care to ensure that it meets the highest quality and consistency.

I have a product idea. How can I share this with you?

We’d love to hear it! Please use the Contact form with your information and we will reach out to you.

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